FAQ

What do I do if my order hasn't been shipped yet?

I try my best to make sure that your order is shipped within the the first few days after purchase. If your order hasn’t been shipped yet, it’s most likely due to the volume of orders that I am working on. If you do have any conerns, please contact me and I can give you more information on your order status.

What do I do if my order hasn't arrived yet?

If it’s been over a week since your order was shipped, please get in touch with me at contact@imogendunn.art and I will look into your order.

How do I hang up my new paint pour?

I hope you love your new Paint Pour, thank you for ordering it.

If you’re interested in how to hang up the Paint Pour with the Display Kit provided in your order, I’ve created a video here that will take you through the steps.

What do I do if my order was damaged in transit?

Please contact me as soon as possible, making sure to include a photo of the damaged product(s).